~ Order Processing ~
You can add items to your basket by clicking on the buttons located on the product pages of our website at <golonya.store/en>. You can then access the checkout page in one step, select the delivery options and choose the payment method you wish to use to complete your transaction.
All your orders are displayed in the ‘My Orders’ field on the My Account page. Specify the reason for cancellation by clicking the ‘Cancellation Request’ button in the order field you want to cancel. Confirm your cancellation with the confirm cancellation request button. As a result of the checks to be made after the products reach us, the return transaction will be approved by our brand and the payment will be refunded.
You can follow your orders from My Account page. An e-mail is sent to you upon order creation.
~ Shipping and Delivery ~
For Germany; Colissimo International, Mondial Relay International, DPD Classic Europe and delivery points closest to your address are available.
For France; Chrono Express 18, Colis Privé, DPD Predict and delivery points closest to your address are available.
Although delivery times may vary depending on your region, it is delivered within a maximum of 48 hours.
Free shipping is offered for purchases of 59€ and over.
Our shipping areas; Germany, Andorra, Austria, Belgium, Belgium, United Kingdom, France, Netherlands, Liechtenstein, Luxembourg, Monaco, Portugal, Slovakia, Slovenia, Czech Republic, Spain, Switzerland, Italy
~ Return and Exchange ~
All your orders are displayed in the ‘My Orders’ field on the My Account page. Specify the reason for cancellation by clicking the ‘Cancellation Request’ button in the order field you want to cancel. Send your cancellation with the confirm cancellation request button. As a result of the checks to be made after the products reach us, the return transaction will be approved by our brand and the payment will be refunded.
For general terms and conditions of sale, please visit this page.
~ Payment~
Stripe (MasterCard, Visa, American Express, Discover, JCB, UnionPay), Paypal, Google Pay, Apple Pay and Amazon Pay payment methods are available as payment methods. You can make your payments fast with the express option.
Yes, your payments are completely secure. Our site works with the world’s most trusted payment providers such as Stripe, PayPal, Google Pay and Apple Pay. All transactions are secured using SSL encryption technology, so your personal and financial information is protected at every stage. In addition, our payment providers are PCI DSS (Payment Card Industry Data Security Standard) compliant and do not process and store your credit card information securely. In this way, you can shop with peace of mind.
~ Account and Membership ~
You can create a new membership or log in to your membership from the page.
– Fast and Easy Shopping: Since your information is saved, you do not need to enter your payment and delivery information repeatedly, you can quickly complete your order.
– Special Discounts and Campaigns: You will be informed about special discounts, promotions and campaigns only for our members.
– Order Tracking: You can easily track your past and current orders from your account and see their order status.
You can reset your password from the ‘Account Information’ field on the https://golonya.store/en/account
~ Campaigns and Discounts ~
We are actively offering additional discounts on 2, 3 and 4-pack products on our website and they are automatically applied to your basket.
~ Customer Support ~
You can reach our customer service by phone +33 6 78 86 96 78, by using the Whatsapp button on our website and by e-mail [email protected].
You can reach our customer representative instantly by clicking the Whatsapp button on our site.
Weekdays: 09:00-12:00 / 14:00-17:00
~ Privacy and Security ~
The security of your personal information is a priority for us. Therefore, we use advanced security measures to protect your data. Our site is protected by an SSL (Secure Socket Layer) certificate and all your personal and financial information is transmitted in encrypted form. In addition, strong security protocols are implemented in our databases to protect your user information against unauthorised access. Visit page
Yes, your payments are completely secure. Our site works with the world’s most trusted payment providers such as Stripe, PayPal, Google Pay and Apple Pay. All transactions are secured using SSL encryption technology, so your personal and financial information is protected at every stage. In addition, our payment providers are PCI DSS (Payment Card Industry Data Security Standard) compliant and do not process and store your credit card information securely. In this way, you can shop with peace of mind.
Free delivery on orders over €59
Secure payment 128 Bit SSL
100% original products
